Communications at the heart

Wed 07 Jan 2015

There is now a growing demand for consumers to be able to immediately access and manage their personal situations

Compared with some elements of running a pension scheme, such as communications or investment strategy, administration may seem rather dull. But it actually represents the beating heart of every scheme, and pensions technology is now catching up to this fact.

People’s expectations have moved on significantly since the emergence of the app and there is now a growing  demand  for consumers to be able to immediately access and manage their personal situations – generation ‘Y’ doesn’t have the patience to wait for ‘snail mail’, and why should they?