Significant changes to the rating system had led Land and Property Services' rate collection software to be outdated and inflexible. The agency’s system was heavily customised and was unable to adapt to future changes and meet the new requirements of rating reform.
Land and Property Services (LPS) required a modern solution that was adaptable and scalable to deal with such changes, but also integrated with the business functions across the organisation. The solution would also need to significantly improve overall business operations and service provision whilst handling complicated business processes.
As part of the system, Equiniti also provided a solution to help LPS deal with the task of tracing unpaid debtors.
Equiniti provided LPS with a solution that has proved to be flexible during a time of radical change for the organisation.