The organisation was faced with a number of challenges. It needed to print and mail communications to over 14,000 policy holders with 47 different pack types and manage the subsequent enquiries. Additionally, the client was facing the prospect of managing this process in seven different languages. It needed a partner that could be trusted with this complex task.
We have proven capability in operating integrated, multi-channel, high quality services. Our leading-edge, in-house, UK-based contact centre, and our processing and data management facilities, are operated by competent and experienced people.