A major retail bank required a partner with proven banking industry experience to deliver the complex migration of its corporate and commercial account customers to new systems and processes.
Forming part of a much larger integration programme, key activities included manual data input and account migration to be completed to the highest levels of accuracy in the periods before, during and after the migration process. In addition, the bank wanted to outsource BAU processes such as account opening and maintenance to support the services offered by the bank and to improve the overall customer experience. Solution.
Forming part of a much larger migration programme, the bank needed 30,000 corporate and commercial customer accounts to be transferred to a new system, which required a high level of manual activity.