Equiniti reduces PPI complaint handling times

08 April 2013

With high volumes of new complaints, a large retail bank turns to Equiniti.

Hazell Carr, part of Equiniti, was approached by a large retail bank for assistance with Payment Protection Insurance (PPI) complaints.

Its need was driven by high volumes of new complaints, which had exposed deep-rooted issues with the bank’s operation.

The bank is now in a strong and robust position to meet all potential PPI complaint handling requirements that may arise in the future

The bank chose Hazell Carr to help it process the high volume of business as usual cases, improve customer retention and enhance the efficiency of the PPI operation going forward. The already existing partnership meant that the bank knew that Hazell Carr had extensive experience in complaints handling and regulatory expertise and that it could be trusted to deliver the project.

Find out more about Hazell Carr