Northern Ireland Insolvency Service case handling

18 February 2013

A financial case management solution to reduce the administration costs and improve user experience.

The Northern Ireland Insolvency Service (NIIS) had over 450 forms in circulation, an inconsistent user experience, duplicated of stored output and a 400% increase in the number of cases being processed by the department.

Equiniti formed part of a consortium which provided the NIIS with a financial case management solution that would reduce the cost of its case administration and improve its overall efficiency in case handling.

Equiniti provided NIIS with a comprehensive case management solution, including a financial case management system with integrated workflow. Equiniti also provided a customised insolvency practitioner portal using the government Gateway, a public portal (e-forms) and a scanning solution for all incoming documents.

Following this project, the GB Insolvency Service rolled out Equiniti ICS’s case management system to over 3,000 users.