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Having been hit hard by the global economic recession, the retail sector continues to face challenging times. Consumers’ shopping habits have changed considerably, with the internet making browsing, comparing prices and buying goods more convenient than ever and forcing retailers to adapt quickly to meet customers’ expectations.
In order to succeed, businesses operating in this sector are doing more for less, significantly streamlining their processes so that they can compete on price to gain competitive edge whilst delivering superior customer service.
Outsourcing can give retailers the opportunity to focus solely on revenue-generating activity. By handing over back office business processes to an expert third party, in-house staff can concentrate on looking after customers and adding value to the business, with the assurance that their administrative and non-core tasks are in good hands.
We have worked with some of the UK’s largest retail businesses including Tesco and Marks and Spencer and to help them drive down costs, increase efficiency and improve service provision to both staff and customers.