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Retail

Equiniti supports many clients in the retail sector, with services ranging from customer-facing initiatives to the technology behind consumer credit agreements

The retail sector continues to face challenging times. Consumers’ shopping habits have changed considerably, with the internet making browsing, comparing prices and buying goods more convenient than ever and forcing retailers to adapt quickly to meet customers’ expectations.

To succeed, retailers are having to do more for less, significantly streamlining their processes so they can compete on price and deliver superior customer service.

Outsourcing can give retailers the opportunity to focus solely on their top line. By handing over back office business processes to an expert third party, in-house staff can concentrate on looking after customers and adding value to the business, with the assurance that their administrative and non-core tasks are in good hands.

We have worked with some of the UK’s largest retail businesses, including Tesco and Marks and Spencer, to help them drive down costs, increase efficiency and improve service provision to both staff and customers.

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Innovative Shareholder Solutions

For Marks and Spencer, Equiniti provides both Shareholder Services and Employee Services. As a forward-looking company, Marks and Spencer is keen to explore innovations that benefit customers, shareholders and staff. We enabled the first ever 'Dividend plus' card, allowing shareholders to receive dividends on a pre-paid card they could use to shop in-store.

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Supporting A Client's New Business Offering

Equiniti Pancredit, our specialist lending software provider, was chosen by O2 to provide the technology behind its new flexible offering for small business customers.

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To find out more about how Equiniti can help your organisation, get in touch with us today.