While many firms have online customer service teams, the challenge is how to handle the complaint from start to finish with increased personalisation, without robotic responses or directing them to offline routes such as forms or letters.
To meet these challenges, organisations need people, processes and technology from one expert provider. We can offer you a single customer view and help you to improve the customer experience, retain their business and protect your brand.
How we can help
We can help with expert solutions for managing customer complaints:
End-to-end complaints and remediation
Uncover the people, processes and technology that can help you manage your complaints more effectively.
Complaint Management Software
Find out more about our complaint management software.
For 20 years Equiniti has been relied on by regulated businesses to provide hard to find and specialist technical resources, advice and experience through our bespoke people solutions that go beyond standard recruitment.