The Financial Conduct Authority considers imposing a deadline for making PPI claims
Customer Complaints Management
Transforming remediation and complaint handling operations.
Our flexible managed service enables regulated businesses to effectively resolve peaks of activity using our unique blend of technology lead robotics and skilled rectification resources and specialist facilities.
End-to-End Complaints and Remediation
We deliver intelligent end-to-end complaint handling and remediation solutions to the UK's leading customer facing organisations....
Complaints Handling Software
Our proven complaints management system provides sophisticated and highly flexible workflows that enforce best practice.
We help our clients comply with regulatory challenges, maintain excellent reputations and improve customer retention.
We work with some of the largest regulated businesses in the UK across financial services, utilities, retail, transport and travel...
We strike the optimal combination of people and technology to maximise cost and operational efficiency and deliver maximum ROI.
Our clients are seeing improved resolution times, significant cost reductions and higher quality output.
Is there an end in sight for PPI?
Preparing brands for social customer service
From a transactional to a relationship economy, why social customer service is an essential element of every business