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Business Benefits

Our clients are seeing improved resolution times, significant cost reductions and higher quality output.

Customer Benefits Realised
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75% INCREASE IN EMPLOYEE PRODUCTIVITY

Up to 80% reduction in processing time

15 -25% reduction for more complex cases

30 -40% reduction in manual processing through automation

Up to 90% reduction in training and on -boarding for staff

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60% REDUCTION IN SUPPORT COSTS

50% reduction in Team Leader time through process automation

60% reduction in retrospective quality checking through increased upfront data validation

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QUALITY & CUSTOMER EXPERIENCE

Better “right first time” processing reduces furthers by an average 20%

Up to 95% no change in outcome on FOS referrals

Customer satisfaction with complaints process increased by 30% in six months

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75% IMPROVED SPEED OF RESOLUTION

Decision, manual process and production automation

Dramatically speeds up E2E case time

Automated letters meet FCA requirement

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30% REDUCTION IN CLAIMS COSTS

65% reduction in decision review through better data analysis

£2.3 million savings through automated redress below a threshold level

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COMPLIANCE, REPORTING & AUDIT

Designed to meet regulatory requirements & reporting

Root cause trend analysis

Data capture, management and reporting

Automated workflow and permission levels ensure better process adherence

GET IN TOUCH

To find out more about how Equiniti can help your organisation, get in touch with us today.