End-to-End Complaints and Remediation

Equiniti is a trusted partner to the financial services sector.

We deliver intelligent end-to-end complaint handling and remediation solutions to 65 financial services brands and some of the UK's leading customer facing organisations.

As a strategic partner, we provide the people, processes and award-winning technology to help you manage your complaints, meaning you don’t have to contract, engage and manage multiple suppliers. Our solution is modular, which gives our clients the freedom to select single components of the customer experience service, through to an end-to-end managed service solution. We also have over 1,000 experienced financial services consultants working on-site across the UK.

We work with 65 financial services brands. Equiniti deployed Europe’s largest complaint handling system for one of the ‘Big Four’ UK banks; for over 70,000 users.  Our process is as follows:

 

Find out more

For more information, visit our dedicated complaints management website

Complaints Solutions