Pension Administration

Navigating the complex world of pensions

We are pensions experts, delivering an unparalleled member experience to our clients’ pension schemes.  Our pension administration solutions encompass smart people, best-in-class processes, the highest industry standards of customer service, and intelligent use of technology made available to members 24/7.

This has led to us becoming one of the largest providers of outsourced pension administration in the UK. We work with schemes in the public and private sectors with complex defined benefit, defined contribution and hybrid arrangements, as well as services to the Principle Civil Service Pension Scheme through MyCSP. In the first of over 100 Mutual joint Ventures, we are a major shareholder in MyCSP alongside its 500 employee partners and the Government.

Our array of third party administration services includes member record keeping and maintenance, web, treasury, accounts and communications as well as specialist support such as data cleanse, pension scheme discontinuance and contracting-out reconciliation through the wider Equiniti Pensions Solutions stable. We also have the expertise, processing capacity, market-leading systems and controls to provide highly cost-effective, accurate and secure annuity and pensioner payroll services from individual transactions through to large volume payments. All these services can be applied flexibly; through co-sourcing to fully outsourced administration, all underpinned by our cutting-edge administration platform Compendia.

For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Compendia platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.