Complaints and Rectification

Equiniti delivers intelligent end-to-end complaint management and rectification solutions to some of the UK’s leading financial services brands and customer-facing organisations.

Our solutions help our clients manage the entire complaint management process, from providing specialist resource to meet surges in demand, through to award-winning complaint management and feedback software and consultancy.

Flexible in nature – we can offer the full end-to-end service or elements of the service depending on requirements. With over 20 years’ experience, we work with 55 financial services brands, deployed Europe’s largest complaint handling system to over 70,000 users in the UK’s largest financial services group, and have over 1,300 consultants working on-site across the UK.