To find out more about the capabilities of our Complaints Handling Software, please complete our contact form and we will be in touch.
Our secure extranet for corporate clientsCorporate Account - Selector
Our portal for corporate users of pensions softwarePensions - Client Portal
Our portal for corporate users of pensions software to log and view software support callsPensions - Supportworks
Manage, vote and trade your share certificate and CSN holdings onlineShareview
Trade equities, funds, bonds and more in your account online or by phoneSelftrade
Our complaints handling platform enables our clients to adopt a consistent and integrated approach to capturing, managing and analysing complaints and feedback. As an enterprise deployment it breaks down departmental silos providing a holistic customer view that is second to none. We help businesses to achieve a strategic step-change that is proven to deliver an enhanced customer experience, improve customer efficiency, and drive business improvements, while at the same time yield significant cost reductions and efficiency gains. Renowned for its flexibility, reliability and powerful root cause analysis and Management Information reporting capabilities, our complaints handling platform delivers real business benefits with a measurable return on investment.
Mycustomerfeedback - Complaints handling for SMEs
In a web connected world, customer feedback can have a significant impact on brand, reputation and business success. mycustomerfeedback.com, is a web-based complaints solution that allows our clients manage customer complaints and feedback to give your company a competitive edge and reduce the risk of lost business.
Businesses are under constant pressure to handle growing volumes of customer contact, often with fewer staff, and customers are choosing to use social channels to communicate as they believe they will get a faster and more favourable response.
Providing excellent social customer service in the contact centre is possible with our latest, dedicated application that enables rapid assessment and prioritisation of social customer comment.