Amy Madden is the Chief Customer Officer for Equiniti, championing customers, and driving growth by embedding a culture of customer satisfaction and advocacy across the business.
Amy knows Equiniti’s customers, and the insights we gain from them, and leads innovative programmes across brand and creative, sales enablement and marketing, communications and corporate responsibility. She is passionate about sustainability and inclusive growth.
Amy has been with Equiniti since 2005. As Director of Marketing and Communications during the company’s 2015 IPO and 2018 expansion into the U.S market, she was part of the team that led the business transformation, bringing her strategic forward thinking energy to the programme of change. She spent eighteen months based in Minneapolis, positioning EQ US as a leading industry force in customer experience and service excellence.
Amy has a degree in Economic and Social History from the University of York and is a member of the Executive Committee.