Our purpose is to care for every customer and simplify each and every transaction. Skilled people and technology-enabled services provide continuity, growth, and connectivity for businesses across the world. Designed for those who need them the most, our accessible services are for everyone.
 

Vision

To help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future.

Mission

Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform.

Values

Meticulous in performance, inventive in growth, kind to each other and mindful of our planet. We keep things real for our customers and together, succeed.

Our Values

PERFORMANCE

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We’re meticulous

When we say we’ll do something, people know we’ll do it properly.

  • Listen, take time and really care about getting things right
  • Be accountable, make amends, learn and move on
  • Deliver: on time, every time
  • Use your sharp eye for detail to create great service and solutions for customers

GROWTH

Growth

We’re inventive

We’re constantly engineering new ways to do things, with our clients and each other.

  • Test and develop new ideas
  • Protect time to be creative
  • Always explore fresh ways to do things and embrace change
  • Put common purpose first; we move quicker together

CUSTOMERS

Customers

We keep things real

We’re grounded, supportive and open. We invest in our relationships.

  • Communicate openly and behave with integrity. Swap corporate language for real
  • Challenge the complicated and promote simplicity
  • Support and connect with communities around us
  • What you do matters. Show pride

COLLEAGUES

Colleagues

We’re together

We play our part and pull together when it matters.

  • Think as one global team, empowered and stronger together
  • We all have a unique voice and it is listened to
  • Know your role and how you contribute
  • Lead by example and create ways for everyone to grow

Channel Vision

EQ Chief Operating Officer, Thera Prins looks to the future, and considers how interactions with EQ will evolve this year and beyond.

She predicts a rise in self-service whilst retaining channels of choice like paper, for those customers who want them.

VIDEO

Purposefully Driven

EQ's advisory expert, Sheryl Cuisia considers 2020 as a year of corporate awakening.

PEOPLE

COVID-19 And Mental Health: Coordinating An Effective Response

According to the Mental Health Foundation, the proportion of adults who were “coping well with the stress of the pandemic” fell from 73% to 63% between March and November last year.

ARTICLE

Using Technology To Support Borrowers In Difficult Times

At the beginning of the COVID-19 pandemic the Financial Conduct Authority (FCA) moved swiftly to put in place measures to support users of certain consumer credit products.

PEOPLE

How To Create A Financial Wellbeing Strategy

How financially healthy are your employees? Financial Conduct Authority (FCA) research indicates that 90% of employers recognised that financial concerns had an impact on workplace performance back in 2017.

PEOPLE

Customer Experience And Bereavement - Three Key Areas Of Focus

EQ is contacted by around 300,000 family members and friends each year due to bereavement. Our latest article explores how your business can better support recently bereaved family and friends.

Get In Touch

Talk to our team of experts today to find out more about Equiniti's full range of services to meet your organisation's needs.

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