COVID is affecting the number of telephone queries we are able to respond to. So that we can support those in the most vulnerable situations we ask that you call us only if your enquiry is urgent. We are doing our best to help, and appreciate your support and understanding. If you have a non-urgent query, can you please check the FAQs first to see if they provide the information that you need. If the FAQs do not cover your question, the best way to contact us is now via email using the contact form at https://equiniti.com/uk/contact-us/pension-member-enquiries.