Over the past few months businesses have had to make the kind of changes that have tested even the most robust of business continuity plans, all while dealing with an influx of communications from increasingly anxious and vulnerable consumers.
As we all work towards establishing what a “new normal” looks like, Equiniti is bringing together those working across the lending industry who are all facing the same challenges around operational changes and managing customer engagement in these uncertain times.
We will discuss how the regulators have been reacting and guiding the sector to implement government initiatives around payment holidays, as well as the practicalities of adopting huge operational changes in a very short space of time. We will also examine how firms are adapting their current vulnerable customer strategies to cope with a scenario where that population has increased substantially.
Attendees have the opportunity to share insights and experiences with peers in a fully interactive discussion group, and take away some valuable learnings that will help them navigate the short, medium and long term future for their businesses during these extraordinary circumstances.
This is an invitation only event. Please speak to your EQ contact for more information.