EQ Views
Time To Forget What We Know About The ‘Average’ Customer
18 September 2020Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
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Embracing Complaints And Building Trust
27 January 2020Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.
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Equiniti Becomes A Superbrand
13 March 2018Equiniti is officially a ‘Business Superbrand’. A Superbrand is the definitive benchmark for brands who’ve set the agenda, outwitted the competition and built enviable reputations.
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Equiniti Press-For-Progress On International Women’s Day 2018
12 March 2018Hear our Birmingham colleagues speak about the women who’ve inspired them in this short film made to celebrate International Women’s Day (IWD) 2018.
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The Emergence Of The Digital-Native Citizen
30 November 2017Andrew Edler, Business Development Director at Equiniti, discusses government services' challenge of communicating with citizens.
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How To Prepare For The Death Of Either Yourself Or A Loved One
10 October 2017Stuart Simpson, Head of Bereavement Services at Equiniti provides some guidance.
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