EQ Views

Communication

Time To Forget What We Know About The ‘Average’ Customer

18 September 2020

Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.

Communication

Embracing Complaints And Building Trust

27 January 2020

Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.

EQ Superbrand 400 x 300 news release.png

Communication

Equiniti Becomes A Superbrand

13 March 2018

Equiniti is officially a ‘Business Superbrand’. A Superbrand is the definitive benchmark for brands who’ve set the agenda, outwitted the competition and built enviable reputations.

Communication

Equiniti Press-For-Progress On International Women’s Day 2018

12 March 2018

Hear our Birmingham colleagues speak about the women who’ve inspired them in this short film made to celebrate International Women’s Day (IWD) 2018.

Communication

The Emergence Of The Digital-Native Citizen

30 November 2017

Andrew Edler, Business Development Director at Equiniti, discusses government services' challenge of communicating with citizens.

Communication

How To Prepare For The Death Of Either Yourself Or A Loved One

10 October 2017

Stuart Simpson, Head of Bereavement Services at Equiniti provides some guidance.