EQ Views

Communication

Embracing Complaints and Building Trust

27 January 2020

Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.

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Communication

Equiniti Becomes A Superbrand

13 March 2018

Equiniti is officially a ‘Business Superbrand’. A Superbrand is the definitive benchmark for brands who’ve set the agenda, outwitted the competition and built enviable reputations.

Communication

The Emergence Of The Digital-Native Citizen

30 November 2017

Andrew Edler, Business Development Director at Equiniti, discusses government services' challenge of communicating with citizens.

Communication

EQ Futures

29 November 2017

Are you a talented and enthusiastic graduate? We are looking for people like you.

Communication

How To Prepare For The Death Of Either Yourself Or A Loved One

10 October 2017

Stuart Simpson, Head of Bereavement Services at Equiniti provides some guidance.

Communication

Equiniti Contact Centre invest in the future

26 April 2016

Head of Equiniti’s Contact Centre, Darren Charles, talks about Equiniti’s continuous improvement plans