EQ Views
Time To Forget What We Know About The ‘Average’ Customer
18 September 2020Amid a rising tide of vulnerability and increased pressure from the FCA to design products and services accessible to all, now’s the right time to ditch what we know about the ‘average’ customer and embrace inclusive design.
Read More
Embracing Complaints And Building Trust
27 January 2020Effective complaint handling puts the citizen first and builds trust. How well complaints are handled can be a key determinant of quality in public services.
Read More
Equiniti Becomes A Superbrand
13 March 2018Equiniti is officially a ‘Business Superbrand’. A Superbrand is the definitive benchmark for brands who’ve set the agenda, outwitted the competition and built enviable reputations.
Read More
The Emergence Of The Digital-Native Citizen
30 November 2017Andrew Edler, Business Development Director at Equiniti, discusses government services' challenge of communicating with citizens.
Read More
How To Prepare For The Death Of Either Yourself Or A Loved One
10 October 2017Stuart Simpson, Head of Bereavement Services at Equiniti provides some guidance.
Read More
Equiniti Contact Centre invest in the future
26 April 2016Head of Equiniti’s Contact Centre, Darren Charles, talks about Equiniti’s continuous improvement plans
Read More