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Credit Services

Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors

20 May 2021

EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.

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Credit Services

Hodge Case Study - Credit Services

05 May 2021

For over 50 years, Hodge has been making a difference to its customers’ lives, providing products with the consumers in mind, making things simple and straightforward.

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Credit Services

The Changing Landscape Of Specialist Lending: Are Traditional Mortgage Products Still Cutting It?

01 April 2021

Our panel of industry experts will discuss what is driving this market, where the opportunities are for lenders and how new regulation might affect industry progress?

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Credit Services

EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms

03 February 2021

The FCA has yesterday issued a board report titled ‘The Woolard Review - A review of change and innovation in the unsecured market’ conducted by Chris Woolard CBE. 

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Credit Services

What's Next For Financial Services

02 February 2021

Last year was a year of challenges and opportunities, a year of reassessing how we work and looking for innovative new ways to shape the future. As a result of the changing financial environment brought on by 2020, the Government and Regulators took proactive action to support consumers and businesses alike through this period of uncertainty.

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Credit Services

Prioritising For 2021: A Year Of Innovative Solutions

12 January 2021

We discussed this with EQ experts and our industry partners, and three key themes emerged: data ethics, true credit risk and monetising 2020 merger and acquisition (M&A) activity in payments. 

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