EQ Views
Complaints Performance Reflects Upheaval In Consumer Credit And Home Finance Sectors
20 May 2021EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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Hodge Case Study - Credit Services
05 May 2021For over 50 years, Hodge has been making a difference to its customers’ lives, providing products with the consumers in mind, making things simple and straightforward.
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The Changing Landscape Of Specialist Lending: Are Traditional Mortgage Products Still Cutting It?
01 April 2021Our panel of industry experts will discuss what is driving this market, where the opportunities are for lenders and how new regulation might affect industry progress?
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EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms
03 February 2021The FCA has yesterday issued a board report titled ‘The Woolard Review - A review of change and innovation in the unsecured market’ conducted by Chris Woolard CBE.
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What's Next For Financial Services
02 February 2021Last year was a year of challenges and opportunities, a year of reassessing how we work and looking for innovative new ways to shape the future. As a result of the changing financial environment brought on by 2020, the Government and Regulators took proactive action to support consumers and businesses alike through this period of uncertainty.
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Prioritising For 2021: A Year Of Innovative Solutions
12 January 2021We discussed this with EQ experts and our industry partners, and three key themes emerged: data ethics, true credit risk and monetising 2020 merger and acquisition (M&A) activity in payments.
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