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Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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EQ were asked by an international FTSE 250 client to support with their focus on climate change. By using our detailed ‘Net Zero Initiatives’ analytical report, the client gained fact-based insights into their investors’ involvement and interest in climate-change initiatives.
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When our automotive client needed a pan-European system to keep track of their customer service and complaints, EQ stepped up to help. Discover how we enabled collaboration on cases across Europe in our case study.
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Discover how one leading airline is using passenger feedback data to improve customer service and build a reputation for excellence in the industry in our case study.
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Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.
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