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DNS Surpasses 175,000 Notifications
25 February 2021The Death Notification Service has allowed family members and friends to avoid having to make in excess of 175,000 phone calls to member organisations since its inception.
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Looking Ahead To 2021
08 February 2021As we all eagerly put 2020 behind us, what trends are we likely to see in 2021? Our team previews the challenges financial services firms could be facing this year.
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What Does A Drop Of 20% In Complaint Volumes* Tell Us About 2020?
11 January 2021Just before Christmas the FCA released their complaints statistics for H1 2020, which seems like an awfully long time ago. EQ put the FCA’s data through our own, specialist analytics system to reveal some hidden trends and insights.
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Reflecting On The Expansion Of The Dormant Assets Scheme
26 October 2020The Government’s consultation on the proposed expansion of the Dormant Assets Scheme across multiple asset types within the financial services industry closed on 16 July 2020.
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How Intelligent Automation Helps Create Lasting Loyalty
29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
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Meeting Customer Expectations In The Digital Age
16 June 2020In the current landscape of complex layers of financial regulation and an ever-changing regulatory environment, customer identification and verification has become an increasingly time-consuming effort, both at onboarding and throughout the customer journey
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