EQ Views
The Power Of Incremental Change – How Transformational Results Can Be Achieved In Receivables Finance
14 May 2021In this article the EQ Riskfactor Consulting team show you how to set your focus, drive with force, make marginal gains, and create a circle of continuous improvement.
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Customer Experience And Bereavement - Three Key Areas Of Focus
23 March 2021Dealing with the loss of a loved one can be one of the most difficult and challenging times a family will ever have to face. As well as the emotional impact, many will find themselves in a place they have never been before with many aspects of what to do and how to do it unknown.
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We Will Bounce Back Budget
17 March 2021Martin Kisby, Head of Compliance at EQ Credit Services provides his summary and key takeaways from the Chancellor, Rishi Sunak’s recent 2021 budget announcement.
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DNS Surpasses 175,000 Notifications
25 February 2021The Death Notification Service has allowed family members and friends to avoid having to make in excess of 175,000 phone calls to member organisations since its inception.
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Looking Ahead To 2021
08 February 2021As we all eagerly put 2020 behind us, what trends are we likely to see in 2021? Our team previews the challenges financial services firms could be facing this year.
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What Does A Drop Of 20% In Complaint Volumes* Tell Us About 2020?
11 January 2021Just before Christmas the FCA released their complaints statistics for H1 2020, which seems like an awfully long time ago. EQ put the FCA’s data through our own, specialist analytics system to reveal some hidden trends and insights.
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