EQ Views
How Intelligent Automation Helps Create Lasting Loyalty
29 July 2020Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints.
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Meeting Customer Expectations In The Digital Age
16 June 2020In the current landscape of complex layers of financial regulation and an ever-changing regulatory environment, customer identification and verification has become an increasingly time-consuming effort, both at onboarding and throughout the customer journey
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Corporate Governance Consultants: Your Secret Weapons
09 December 2019When you’re being pulled in multiple business directions at once, you might not have time to handle corporate governance red flags.
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The Senior Management And Certification Regime (SM&CR)
04 September 2019Following the banking crisis in 2008, the Parliamentary Commission for Banking Standards (PCBS) recommended the creation of a new framework focused on increasing senior management accountability.
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Is The New UK Corporate Governance Code Good For Business?
10 October 2018Anna Colban from the Financial Reporting Council explained the thinking behind the 2018 UK Corporate Governance Code at this year’s Equiniti Share Registration Conference.
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As Marketers, How Can We Win Back Trust and Build Loyalty?
08 October 2018With trust in government, business, media and NGOs declining substantially since 2012, how can marketers fight the tide to win back consumers’ trust? There is light at the end of the tunnel and its name is data.
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