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Governance

How Intelligent Automation Helps Create Lasting Loyalty

29 July 2020

Customer experiences are made up of ‘Moments of Truth’; when a person engages with your business through key touchpoints. 

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Governance

Meeting Customer Expectations In The Digital Age

16 June 2020

In the current landscape of complex layers of financial regulation and an ever-changing regulatory environment, customer identification and verification has become an increasingly time-consuming effort, both at onboarding and throughout the customer journey

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Governance

Corporate Governance Consultants: Your Secret Weapons

09 December 2019

When you’re being pulled in multiple business directions at once, you might not have time to handle corporate governance red flags.

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Governance

The Senior Management And Certification Regime (SM&CR)

04 September 2019

Following the banking crisis in 2008, the Parliamentary Commission for Banking Standards (PCBS) recommended the creation of a new framework focused on increasing senior management accountability. 

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Governance

Is The New UK Corporate Governance Code Good For Business?

10 October 2018

Anna Colban from the Financial Reporting Council explained the thinking behind the 2018 UK Corporate Governance Code at this year’s Equiniti Share Registration Conference.

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Governance

As Marketers, How Can We Win Back Trust and Build Loyalty?

08 October 2018

With trust in government, business, media and NGOs declining substantially since 2012, how can marketers fight the tide to win back consumers’ trust? There is light at the end of the tunnel and its name is data.

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