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EQ Credit Services develops accessibility solution for visually impaired customers with improved reading aloud functionality as part of Adobe Acrobat Reader.
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Financial service companies are experiencing rapidly increasing arrears on commercial and consumer loans. We look at how firms can incorporate a market led solution to build sustainable framework and meet best practice.
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In today’s mortgage market, where vanilla is no longer the norm, we have had to adapt loan servicing technology and practices to an increasingly fragmented and complex world.
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Standby servicing has always been a somewhat overlooked niche in the credit services market. Many lenders would rather not have to think about it, and many outsourced servicing and asset management businesses have less and less appetite for it.
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After delaying the release from April to July, the FCA has now published its 2021/22 Business Plan with a commitment to be a more innovative, adaptive and assertive regulator.
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EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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