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Standby servicing has always been a somewhat overlooked niche in the credit services market. Many lenders would rather not have to think about it, and many outsourced servicing and asset management businesses have less and less appetite for it.
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After delaying the release from April to July, the FCA has now published its 2021/22 Business Plan with a commitment to be a more innovative, adaptive and assertive regulator.
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EQ’s unique insight into complaints data and trends reveals that closure rates are suffering whether complaints volumes go up or down. We explore how companies can revisit how they approach complaints handling to improve complaints performance and meet customer and regulatory demands.
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Martin Kisby, Head of Compliance at EQ Credit Services provides his summary and key takeaways from the Chancellor, Rishi Sunak’s recent 2021 budget announcement.
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We discussed this with EQ experts and our industry partners, and three key themes emerged: data ethics, true credit risk and monetising 2020 merger and acquisition (M&A) activity in payments.
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Operational resilience is at the centre of the Financial Conduct Authority’s response to the COVID-19 pandemic. As the UK went into lockdown in March, it urged the businesses it regulates to revisit their contingency plans for unexpected and disruptive major events.
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