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Outsourcing
How To Prevent News Of A Cold Snap Causing Call Centre Panic
14 February 2019When temperatures plummet, companies face a double-pronged attack on call centre capacity: staff struggle to make it in, while customer calls rise due to bereavements. So how can companies not just cope but treat the situation as business-as-usual? Michael Kennelly, Business Development Director at Equiniti, explains.
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Outsourcing
An Outsourcer’s Market
13 July 2016In a rising market, are banking outsourcers pulling their weight?
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Outsourcing
Leaving an unwanted legacy
11 August 2014Outsourcing legacy accounts
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Outsourcing
The end is nigh
07 August 2014The demise of contracting out is sooner than we think...
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Outsourcing
Outsourcing works
08 January 2014Chairman of the National Outsourcing Association, Martyn Hart, tackles some common fears about outsourcing head on.
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