EQ Views

How Can Invoice Lenders Get Match-fit To Minimise Future Risk?

20 January 2020

At Equiniti Riskfactor, we provide risk management solutions to 90% of the invoice finance market in the UK. Our clients are telling us they are seeing deteriorating trends and a rise in fraud events – so what is going wrong?

Outsourcing

How To Prevent News Of A Cold Snap Causing Call Centre Panic

14 February 2019

When temperatures plummet, companies face a double-pronged attack on call centre capacity: staff struggle to make it in, while customer calls rise due to bereavements. So how can companies not just cope but treat the situation as business-as-usual? Michael Kennelly, Business Development Director at Equiniti, explains.