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EQ KYC
Technology

How Smarter Processing And Intelligent Design can help Know-Your-Customer and Customer Due Diligence Remediation

07 October 2020

The fight against financial crime has made the transparency of any financial activity a global priority, meaning it is critical that we know who we are doing business with and the risks associated with that.

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EQ KYC
Technology

Automation In KYC

05 October 2020

The growth in Anti-Money Laundering (AML) legislation and awareness has continued to increase in recent years, with financial institutions having to comply with these regulatory requirements to avoid reputational damage, sanctions, and hefty penalties.

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Benefiting From Automation EQ
Technology

Benefiting From Automation

05 October 2020

In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.

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Technology

Self-Serve Me Now

10 September 2020

Why self-service is the digital vaccine customers and organisations need both now and post pandemic.

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Technology

​​Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement​

07 July 2020

There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.

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Technology

Five Questions to Ask Your International Payments Provider Amid Economic Uncertainty

14 May 2020

The COVID-19 pandemic is a uniquely global crisis with the virus able to cross borders indiscriminately – disrupting both the global population and economy. While unforeseen events are, by their nature, hard to predict, businesses have preparations in place for economic uncertainty.

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