Next Generation Complaint Management EQ
Technology

Next Generation Complaint Management In The Public Sector

08 January 2021

Equipping public sector organisations to deal with citizen complaints is important, not only to hold publics bodies to account, but in order to use these complaints as a valuable tool for business improvement, which in turn will help upgrade the overall user-experience delivered to citizens. 

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Technology

The Careful Balance Of Compliance And Customer Experience

13 November 2020

So too does the challenge of implementing processes that remain compliant and efficient, without compromising customer experience. Financial institutions that can embed KYC as part of a holistic customer journey will be the ones who meet this challenge. Here’s how to be one of them.

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EQ KYC
Technology

How Smarter Processing And Intelligent Design can help Know-Your-Customer and Customer Due Diligence Remediation

07 October 2020

The fight against financial crime has made the transparency of any financial activity a global priority, meaning it is critical that we know who we are doing business with and the risks associated with that.

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EQ KYC
Technology

Automation In KYC

05 October 2020

The growth in Anti-Money Laundering (AML) legislation and awareness has continued to increase in recent years, with financial institutions having to comply with these regulatory requirements to avoid reputational damage, sanctions, and hefty penalties.

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Benefiting From Automation EQ
Technology

Benefiting From Automation

05 October 2020

In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.

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55424EQG The Time Is Now Hero 2
Technology

Self-Serve Me Now

10 September 2020

Why self-service is the digital vaccine customers and organisations need both now and post pandemic.

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