EQ Views
Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement
07 July 2020There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.
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Five Questions to Ask Your International Payments Provider Amid Economic Uncertainty
14 May 2020The COVID-19 pandemic is a uniquely global crisis with the virus able to cross borders indiscriminately – disrupting both the global population and economy. While unforeseen events are, by their nature, hard to predict, businesses have preparations in place for economic uncertainty.
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4 Ways To Improve Portfolio Monitoring
06 May 2020Our team have pulled together some tips on how our Macro Analysis module can improve portfolio monitoring.
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How to Make Supplier Payments to China Less Complex and More Cost-Effective
20 April 2020The COVID-19 crisis has severely disrupted the supply chains of many UK businesses that depend on imports from China. The Bank of England reports that production stoppages in China have hit output in sectors ranging from car manufacturing to aerospace.
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Is Your Customer Service Process Automated Yet?
01 April 2020Improving services at a time when financial restrictions can hamper large investments means leaders need to act smart in order to develop and deliver enhanced provisions to customers and citizens.
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Case Study: Simplifying International Compensation Payments
20 March 2020A well-known insurance organisation providing compensation services for a wide international customer base was experiencing problems collecting complete and correct
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