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Next Generation Complaint Management In The Public Sector
08 January 2021Equipping public sector organisations to deal with citizen complaints is important, not only to hold publics bodies to account, but in order to use these complaints as a valuable tool for business improvement, which in turn will help upgrade the overall user-experience delivered to citizens.
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The Careful Balance Of Compliance And Customer Experience
13 November 2020So too does the challenge of implementing processes that remain compliant and efficient, without compromising customer experience. Financial institutions that can embed KYC as part of a holistic customer journey will be the ones who meet this challenge. Here’s how to be one of them.
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How Smarter Processing And Intelligent Design can help Know-Your-Customer and Customer Due Diligence Remediation
07 October 2020The fight against financial crime has made the transparency of any financial activity a global priority, meaning it is critical that we know who we are doing business with and the risks associated with that.
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Automation In KYC
05 October 2020The growth in Anti-Money Laundering (AML) legislation and awareness has continued to increase in recent years, with financial institutions having to comply with these regulatory requirements to avoid reputational damage, sanctions, and hefty penalties.
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Benefiting From Automation
05 October 2020In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.
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Self-Serve Me Now
10 September 2020Why self-service is the digital vaccine customers and organisations need both now and post pandemic.
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