EQ Views
How Smarter Processing And Intelligent Design can help Know-Your-Customer and Customer Due Diligence Remediation
07 October 2020The fight against financial crime has made the transparency of any financial activity a global priority, meaning it is critical that we know who we are doing business with and the risks associated with that.
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Automation In KYC
05 October 2020The growth in Anti-Money Laundering (AML) legislation and awareness has continued to increase in recent years, with financial institutions having to comply with these regulatory requirements to avoid reputational damage, sanctions, and hefty penalties.
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Benefiting From Automation
05 October 2020In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.
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Self-Serve Me Now
10 September 2020Why self-service is the digital vaccine customers and organisations need both now and post pandemic.
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Putting Thoughtfulness And Company Culture At The Centre Of Customer Engagement
07 July 2020There is no doubt that customer engagements have been more challenging recently as an influx of communications from anxious and vulnerable consumers coincided with huge operational upheaval as everyone began working from home.
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Five Questions to Ask Your International Payments Provider Amid Economic Uncertainty
14 May 2020The COVID-19 pandemic is a uniquely global crisis with the virus able to cross borders indiscriminately – disrupting both the global population and economy. While unforeseen events are, by their nature, hard to predict, businesses have preparations in place for economic uncertainty.
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