EQ UX In Public Services
Technology

Looking To Social Media For A Blueprint In Developing Effective UX In Public Services

16 April 2021

In this article, we explore how digital governments can look to social media for UX blueprints.

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62774EQG EQ ICS Newsletter Article March 212
Technology

Developing An Inclusive User Experience (UX) In The World Of Digital Government

18 March 2021

Digital government services by their very nature serve a large, varied audience, with a broad range of user needs. Ensuring inclusivity by meeting the needs of every citizen can be a challenge. However adhering to UX (user experience) principles can help design a service fit for all.

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Next Generation Complaint Management EQ
Technology

Next Generation Complaint Management In The Public Sector

08 January 2021

Equipping public sector organisations to deal with citizen complaints is important, not only to hold publics bodies to account, but in order to use these complaints as a valuable tool for business improvement, which in turn will help upgrade the overall user-experience delivered to citizens. 

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Compliance And Customer Experience Thumbnail
Technology

The Careful Balance Of Compliance And Customer Experience

13 November 2020

So too does the challenge of implementing processes that remain compliant and efficient, without compromising customer experience. Financial institutions that can embed KYC as part of a holistic customer journey will be the ones who meet this challenge. Here’s how to be one of them.

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EQ KYC
Technology

How Smarter Processing And Intelligent Design can help Know-Your-Customer and Customer Due Diligence Remediation

07 October 2020

The fight against financial crime has made the transparency of any financial activity a global priority, meaning it is critical that we know who we are doing business with and the risks associated with that.

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EQ KYC
Technology

Automation In KYC

05 October 2020

The growth in Anti-Money Laundering (AML) legislation and awareness has continued to increase in recent years, with financial institutions having to comply with these regulatory requirements to avoid reputational damage, sanctions, and hefty penalties.

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