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Financial Services Regulation

How To Prepare For Vulnerable Customers: Care At Scale

09 September 2021

Nathaniel Easterman, Business Development Director, EQ Charter considers why and how organisations should boost consumer and business debt management services now.

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Financial Services Regulation

KYC: Unifying Regulation And Positive Customer Experience

09 September 2021

The need to Know-Your-Customer is increasing. As is the challenge to implement processes that are compliant, efficient, but non-compromised in terms of customer experience. Here’s how to unify these needs and get the right balance throughout.

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Financial Services Regulation

Using Technology To Support Borrowers In Difficult Times

09 September 2021

Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.

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Financial Services Regulation

Lending In 2021: How To Give Customers Breathing Space

09 September 2021

How can lenders survive and help others? What’s the new normal for financial services? What is ‘Breathing Space’? In the age of good governance, and in the context of the global pandemic, what can lenders do to support consumers whilst lending responsibly?

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Financial Services Regulation

EQ Gives Expert Comment On FCA Review Into Regulation Of ‘Buy-Now-Pay-Later’ Firms

09 September 2021

EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020. 

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Customer Engagement

Practical Hints And Tips For Working With The FOS

08 September 2021

At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.

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