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On 22 November, Chancellor of the Exchequer Jeremy Hunt unveiled the government’s latest tax and spending plans saying “we back British business” announcing 110 growth measures which he said would boost business investment by £20bn a year.
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An independent review has urged the Department for Work and Pensions (DWP) to assess the case for formal regulation of pension scheme administrators after concluding that the current regulatory engagement provides an ‘unsatisfactory half-way house.’
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With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.
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The Pensions Regulator (TPR) has recently highlighted the key role that administrators of pension schemes play in protecting savers and said it will be changing its regulatory approach in order to establish a closer working relationship with pension administrators.
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Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology.
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As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.
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