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EQ Autumn Statement 2023
article Retirement Solutions

Autumn Statement 2023

Thursday, 23 November 2023

On 22 November, Chancellor of the Exchequer Jeremy Hunt unveiled the government’s latest tax and spending plans saying “we back British business” announcing 110 growth measures which he said would boost business investment by £20bn a year.

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article Retirement Solutions

Review Finds Case For Pension Scheme Administrator Regulation

Tuesday, 21 November 2023

An independent review has urged the Department for Work and Pensions (DWP) to assess the case for formal regulation of pension scheme administrators after concluding that the current regulatory engagement provides an ‘unsatisfactory half-way house.’

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article Customer Engagement

The next steps following the Potter v Canada Square verdict on PPI commission claims

Monday, 20 November 2023

With the news that Potter has won their case against Canada Square in the Supreme Court, EQ looks at what actions financial services firms can take to get ahead over the coming weeks and months.

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article Retirement Solutions

Regulator To Work More Closely With Pension Administrators

Thursday, 16 November 2023

The Pensions Regulator (TPR) has recently highlighted the key role that administrators of pension schemes play in protecting savers and said it will be changing its regulatory approach in order to establish a closer working relationship with pension administrators.

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casestudy Customer Engagement

Water Company Invests In Measuring Customer Satisfaction

Thursday, 9 November 2023

Discover how EQ supported a major water company to monitor and improve customer satisfaction using our complaints and feedback management technology. 

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casestudy Customer Engagement

Driving Business Improvements For One Of The UK’s Leading Tour Operators

Thursday, 9 November 2023

As one of the UK’s leading tour operators, our client uses our customer complaints and feedback technology to deliver more than just customer service efficiency – it’s also a vital feedback tool that’s helping them drive business improvements.

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