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Employee Services

Time To Leave The Comfort Zone?

26 September 2018

Rapid change was the big theme at this year’s Equiniti Share Registration Conference – changes in technology, consumer expectations and best practice in governance. Don’t get left behind – here are some of the key takeaways

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Technology

Power To The People – Self-Service In Case Management

25 September 2018

Customers and citizens are now looking for active engagement when they contact an organisation. Simply digitalising services is no longer enough. 

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Employee Services

The Numbers Are The Numbers

21 September 2018

This article is based on the two plenaries on Corporate Governance at Equiniti’s Employee Services Forum 2018 and the Employee Engagement in the Boardroom breakout session.

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Data

Are You Risking Your Reputation With Bad Pension Scheme Data?

20 September 2018

Historically, the importance of data has been vastly underestimated by the pensions industry. But that has all changed. In 2018, the spotlight is shining brightly on the topic and from now, data improvement is set to be an ongoing concern for businesses and trustees. 

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Technology

High Expectations Of Low-Code

18 September 2018

Software development is typically the most complex and laborious element in the rollout of any customer service or application.

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Governance

Don’t Be Weak In Spotting Vulnerability

18 September 2018

The outcome of the latest FCA consultation into high-cost credit is expected to strengthen protection for vulnerable consumers. Our expert Martin Kisby offers some guidance on how to identify vulnerability.

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