As we begin 2014, what is the biggest business issue on your mind?

27 February 2014

Our thoughts on what 2014 holds in store

Martyn Hindley 256X256 Martyn Hindley, Chief Financial Officer

Supporting growth

"Beginning 2014 with a more positive economic outlook gives us a fantastic challenge – to meet the numerous business opportunities which lie ahead, supporting our sales teams so we continue to deliver exceptional solutions to new and existing clients.”

thumbnails_494x360-blank-profile David Mawhinney, Managing Director of Innovation and Development

Innovation to support better business

“Focusing on new product launches and customer expectations is paramount for me this year. Keeping up to speed and in touch with what is required by clients will help us innovate to deliver solutions which improve performance.”

Taking a fresh look at operations

“Confronted with increasing competition, discerning investors and the need for fee transparency, it has never been more important for wealth managers to address the costs associated with running their operations. For many the first challenge will be to identify the true cost of running their back and middle offices and understand how those costs break down. This will be essential for firms as the need to reallocate resource to the customer proposition intensifies.”

thumbnails_494x360-blank-profile Suzie Rudzitis, Managing Director of Pensions Services

Client relationships

“It is quite simple for me – keeping close to our clients to maintain the strong relationships we have built, and listening to their needs to find new ways to deliver the best services ever.”

thumbnails_494x360-blank-profile Tracy Weller, Head of Processing, Equiniti Paymaster

Adapting to pension scheme members needs

“2014 will be about adapting to meet the growing and more diverse requirements in the pensions market and using technology to give pension scheme members greater control and visibility of their retirement funds.”

thumbnails_494x360-blank-profile Rob Hemming, Investor Analytics expert

AGM campaign analysis

“Share register analysis is paramount for any company looking to ensure a successful AGM campaign. This will play a greater role as the 2014 AGM season gets underway. Following reforms to the Directors Remuneration report, Shareholders now have a binding vote to approve the directors’ remuneration policy which must be put to resolution at least every three years.”