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Benefiting From Automation

Benefiting From Automation

05 October 2020

Automating Complaints Handling for Financial Services Firms

In our best practice guide, we highlight how automation can support frontline customer service teams to continue delivering exceptional customer outcomes even in the very different environment we now all find ourselves.

As the world endures both economic and social upheavals with the COVID-19 pandemic, businesses are looking at how they adapt their operations to meet the changing demands of staff and consumers alike.

From this guide you will:

  • Learn how adopting automation can help boost staff performance and compliance.
  • Understand how technology can help achieve customer service goals.
  • Form a complaint management action plan.

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