Case Study: Payroll Accuracy For A Global Clinical Research Organisation
Eqglobal Clinical Research Organisation 900 X 330

Case Study: Payroll Accuracy For A Global Clinical Research Organisation

04 May 2020

As an employer of a global workforce, our client, a leading Clinical Research Organisation, is responsible for the delivery of payroll payments to more than 1,800 employees in 15 countries, including Austria, Greece, Switzerland and Lithuania.

The organisation was looking for support from EQGlobal on several fronts:

  • Timing – many payments were not reaching employees at the correct time;
  • Accuracy – employees did not always receive the right amount of net pay;
  • Consistency – payments weren’t always attributed in the same way on wire transfers, making it difficult for employees to match payments to their salary documentation;
  • Charges – fees and other charges were being deducted from payments, resulting in employees receiving too little pay.

EQGlobal’s task was to help ensure that employees received the right amount of pay at the right time and that they could identify the payment as having come from their employer.

The Solution

Together with the Clinical Research organisation, EQGlobal worked through an implementation plan to phase in an end-to-end payments process, focussing on the most problematic countries first. The solution was effective in removing the need for in-country providers and, in most cases, intermediary banks and related fees. Further, the solution also ensures employee payment instructions are formatted and delivered consistently, with an option to execute bulk payment uploads to reduce the time and effort required to manage high volumes of payments.

The Result

The partnership between EQGlobal and the Clinical Research Organisation has achieved their key objectives and vision for a single provider that is able to help ensure that consistent payment delivery across 15 countries with collaboration ongoing to roll-out the approach across further countries.

Using EQGlobal’s single platform has drastically reduced the amount of time spent by the team planning, executing and reporting on our international payroll and has removed the hidden fees that we were being charged in the past. Our employees are now being paid on time, in full and in their currency of choice. We’re looking forward to rolling out the solution to support our payments to other countries as our global presence continues to grow.

— VP OF FINANCE, CLINICAL RESEARCH ORGANISATION

For more information on this case study, or to talk through any challenges facing your organisation, please contact us as payments@equiniti.com.