The organisation was looking for support from EQGlobal on several fronts:
- Timing – many payments were not reaching employees at the correct time;
- Accuracy – employees did not always receive the right amount of net pay;
- Consistency – payments weren’t always attributed in the same way on wire transfers, making it difficult for employees to match payments to their salary documentation;
- Charges – fees and other charges were being deducted from payments, resulting in employees receiving too little pay.
EQGlobal’s task was to help ensure that employees received the right amount of pay at the right time and that they could identify the payment as having come from their employer.
Together with the Clinical Research organisation, EQGlobal worked through an implementation plan to phase in an end-to-end payments process, focussing on the most problematic countries first. The solution was effective in removing the need for in-country providers and, in most cases, intermediary banks and related fees. Further, the solution also ensures employee payment instructions are formatted and delivered consistently, with an option to execute bulk payment uploads to reduce the time and effort required to manage high volumes of payments.
The partnership between EQGlobal and the Clinical Research Organisation has achieved their key objectives and vision for a single provider that is able to help ensure that consistent payment delivery across 15 countries with collaboration ongoing to roll-out the approach across further countries.
Using EQGlobal’s single platform has drastically reduced the amount of time spent by the team planning, executing and reporting on our international payroll and has removed the hidden fees that we were being charged in the past. Our employees are now being paid on time, in full and in their currency of choice. We’re looking forward to rolling out the solution to support our payments to other countries as our global presence continues to grow.— VP OF FINANCE, CLINICAL RESEARCH ORGANISATION