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Consumer Vulnerability And The Role Of The FCA

28 June 2021

A panel of experts recently discussed the role of technology in helping vulnerable people.

Available to watch now, our panel covered a number of key areas including:

  • The role of technology in helping vulnerable people
  • Helping lenders identify the vulnerable
  • Lenders duty of care
  • Affordability and best practise
  • Appropriate channels for customer communication
  • The FCA and its role


  • Denise Crossley, Chief Executive Officer, Lantern
  • Martin Kisby, Head of Compliance, EQ Credit Services
  • Helen Lord, Director and Co-Founder, Vulnerability Registration Service
  • Chris Fitch, Vulnerability Lead, Money Advice Trust


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