Available to watch now, our panel covered a number of key areas including:
- The role of technology in helping vulnerable people
- Helping lenders identify the vulnerable
- Lenders duty of care
- Affordability and best practise
- Appropriate channels for customer communication
- The FCA and its role
Speakers:
- Denise Crossley, Chief Executive Officer, Lantern
- Martin Kisby, Head of Compliance, EQ Credit Services
- Helen Lord, Director and Co-Founder, Vulnerability Registration Service
- Chris Fitch, Vulnerability Lead, Money Advice Trust