By offering financial advice and education, employers can play an important role in helping people face up to their money problems. Of course, this must be delivered via various channels in order to connect with as wide an audience as possible. In that respect, technology is key, ensuring accessibility and choice for all.
Here’s what we have learned about how to achieve all of this.
The post-COVID-19 backdrop
When it comes to financial stability, COVID-19 has widened the divide between the “haves” and the “have nots”.
At one end of the scale, figures from the Financial Conduct Authority show that the number of people with low financial resilience has risen – it went up by about a third to one in four adults between March and October last year.
However, on the other side of the scale, many households now have more cash savings.
“The pandemic has affected most people financially in one of two ways,” adds Sarah. “For those who have been able to keep working, or at least earning the same salary, being unable to spend money on going out and not having to spend money on getting to work, means they might now be better off.
“Those who have been furloughed or have lost their jobs, on the other hand, are probably a lot worse off.”
Helping those who are struggling
For those who have lost out financially due to COVID-19, meeting everyday expenses and managing debt are likely to be popular topics.
Since restrictions were first introduced, there has been a 700,000 increase in the number of people who are behind on their broadband bills since before the pandemic, according to The Money Charity.
But while people struggling to manage their day-to-day finances need help, they often feel embarrassed about admitting they have a problem – especially in the workplace.
For Sarah, this makes online budgeting and debt management resources an ideal solution.
“In my opinion, one good thing about the pandemic is that it has pushed employee financial education and support online, making it anonymous and more accessible,” she said.
Her recommendations for online content for people in this situation include information on the government benefits available, as well as details of debt charities they can turn to for help.
“Employers need to make people aware of what’s out there,” adds Sarah.
“It’s also good to offer a range of different types of content, such as webinars, articles, blogs, and 1-2-1 ’financial friend’ sessions.”
Helping those with savings to spare
Not everyone’s finances have been adversely affected by the COVID-19 health crisis. Being unable to spend freely has left many households sitting on much larger savings pots, meaning they need more support to help them make the right decisions.
Their choices may be influenced by financial taboos, such as fears around long-term investments, such as pension funds and stocks and shares.
So, education about the pros and cons of different products could prove a valuable resource.
*This article was written for, and features in REBA, July 2021