EQ Credit Services co-hosted an insightful webinar, alongside FinTech North, to discuss emerging vulnerability in uncertain financial times.
In recent years the FCA has consistently focused on vulnerability and the need for lenders to assist and identify those experiencing difficulties, but in the new financial environment created by the impact of Covid-19, the scope for vulnerability has widened almost overnight. Our expert panel included speakers from opening banking, debt management and risk advisory as well as our own Managing Director, Richard Carter from EQ Credit Services.
The webinar looked at:
- how we now define a vulnerable customer
- what impact that has had on lending
- what the future of lending might look like for businesses and consumers, as well as how new technology can create positive disruption to the market and an improved customer experience.