As part of this exciting new initiative, EQ Credit Services has partnered with Flexys, a Bristol-based company, that provides lenders with scalable, flexible and extensive debt management, collection and recovery solutions. The Flexys intelligent debt collection system helps lenders gain a better understanding of customers in arrears, maximise their operational efficiency and reduce costs.

Combining Flexys’ cloud-native solution with EQ Credit Services award-winning loan management platform, allows lenders to layer sophisticated debt management onto their servicing engine. Creating a unified, best in class servicing and collections solution.

The combined solution will provide better outcomes for customers, as they will be able to manage their debt online and interact with the lender in a way that suits their lifestyle, via a self-service portal. It also gives them the flexibility to select personalised and relevant options to speed up the process and make it less stressful. The solution enhances the relationship the finance company has with the customer, by providing a closer connection, which will ultimately lead to a better recovery rate.

"The new partnership with Flexys will create something unique in the market. Embedding Flexys innovative debt management solution into our network of integrated partners will provide customers with access to leading, complimentary software that supports the entire loan lifecycle,” said Emily Turner, Head of Partnerships, at EQ Credit Services.