Hosted by Sarah Jackson, Credit Strategy’s woman of the year, this is a must see for those working with financially vulnerable customers across operations, compliance and customer service.  

Looking ahead to 2021 and beyond, the expert team discuss:

• The agility of lenders to meet the changing needs of the consumer and effectively adopt new government and regulator support initiatives. 
• How data and predictive analytics can help identify new consumer profiles that might fall into debt, and how we can help consumers before the debt arises.   
• The value of financial education for everyone and the effectiveness of communication channels between lender and consumer.
    

WATCH THE DISCUSSION FORUM HERE