Automation is another area where gains can be made. With Robotic Process Automation (RPA) a ‘robotic’ workforce can handle repetitive, mundane tasks relieving the load on human workers and in turn empowering them to conduct value added duties. RPA also has a place in predictive analytics. An RPA interface could be used with legacy systems by utilising the existing UI.
With cost and efficiency savings being key goals not just in Northern Ireland but globally, it’s worth looking to Denmark where it’s estimated that e-government directives - including making some services only accessible digitally - has saved £300m per year in the last 20 years according to Digital Leaders. Given the savings to be made this is an area worth exploring further.
By placing citizens at the core of service provisions and optimising the user experience, the Northern Ireland public sector can show a proven return on investment to the public they serve. Furthermore by embracing future technologies the Government will continue to track advancements and ensure citizens are offered the best services as it moves forward and drives towards the top in e-government.