It is imperative that scheme managers and sponsors should try to adopt a mind-set where data quality plays a fundamental part in their overall scheme strategy. Being on par with the same level of importance as their investment and funding strategies.
Bottom line is, essentially, everything the administration team produces is driven by the quality of the data upon which it is based. Scheme members only really have visibility of the output and dependant on the quality, it is from that members will make a judgement of the service.
*Information from this article was sourced in conjunction with the PLSA