Understanding the problem domain – Know your population
The most important thing before doing any planning is to know your population inside out. Analysing your population can highlight key areas of concern and focus for your overall McCloud solution.
It’s easy to get sucked into: data collection, communication planning, and bolstering your team for remedial activities, but if you don’t know where to focus, effort may be wasted.
What to look for?
The specifics of each public sector scheme are slightly different – be it the LGPS underpin, the significant NRA changes in the blue light arena, or large accrual changes in the Civil Service – but there are still effective ways to break down your population.
Key focuses should be items such as:
- Impacted population – Who meets the criteria of those impacted by the judgment.
- Immediate detriment – Which members have already lost out – should they be targeted first?
- Likelihood of change – It’s relatively simple to model the key factors (salary growth, service, age) that create benefit inflection points at an individual level.
- Member choices – Many members follow similar and simple paths to retirement, but a significant proportion have had transfers, divorces, commutation or paid AVCs in one form or another.
- Taxation – Which members are at or near tax thresholds?
We may not yet know exactly how each of these complexities will need to be tackled, but in knowing the scale of each individual problem, this will help us plan the route forward.
Planning. Knowing the size, shape and complexity of the population will allow the creation of on an effective project plan. This will also help you understand resource and budgeting needs. It means that any data analysis and communications can be targeted to get maximum value for your efforts. We will go into more depth on this subject in our next article.