When it came to the process of joining the service, EQ have a project team in place to support you when an issue is identified. They quickly worked with our team to resolve this. Other than the initial engagement all of our interactions have been remote due to COVID-19. This didn’t pose any problems and the timelines were maintained as if both business were in business as usual times.
The more organisations who join DNS, the better for the notifiers but also for all the members. The service eases the strain of making notifications and should hopefully encourage increased notifications as more people use the service. And as mentioned before, the benefits are clear and members/notifiers will continue to benefit if more businesses join up.
We were keen to join their services to help support those suffering from a bereavement and make the notification process easier.— LISA MITCHEL, PARAGON BANK