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Passport To Good Case Management

Wednesday, 15 February 2017

Appointment booking with HM Passport Office made easier with Equiniti Toplevel’s online solution

UK passport customers can now book their application appointment online thanks to a new system delivered and implemented by Equiniti Toplevel (Toplevel) to Her Majesty’s Passport Office.

The online booking service means passport applicants who need a face-to-face appointment to get their passport more urgently are able to view, select, and pay for an appointment at one of seven locations throughout the UK.

Prior to the introduction of the online service, passport application appointments were only available to book during the operating hours of HM Passport Office’s telephone advice service. Calls to this service cost money to both the organisation and its customers, so there were clear benefits to offering an alternative method for customers to book their appointment.