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The Equiniti Podcast – Series 1, Episode 1: The Importance Of Operational Resilience

Monday, 1 November 2021

Anthea Coulter from EQ Hazell Carr and Scott Woolveridge from Gain Credit recently sat down to discuss how operational resilience has taken centre stage.

Hot topics covered in this episode include:

  • How businesses coped with the challenges of operating during the pandemic
  • Techniques to keep your business operationally resilient
  • Learnings from the pandemic and how to apply them to future challenges

The FCA has made operational resilience a key focus, with an objective that, by 2025, all businesses should have contingency plans in place. Anthea and Scott discuss how customers can be supported, and what businesses should prioritise if a severe disruption occurs again.

Listen to the full podcast below:


This episode is part of the Without Boundaries series, which focuses on ideas and practical solutions that regulated businesses can adopt to create positive change.