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Lending Solutions

The Equiniti Podcast – Series 2, Episode 1: All Unique

Wednesday, 15 June 2022

Richard Carter, Executive Chair, from EQ Credit Services and Louis Rix, CEO from 247 Money sat down to discuss the diverse needs of borrowers, and how the importance of flexible and innovative technology, such as Open Banking, can support them. 

Key topics covered in this episode include:

  • The impact the pandemic had on consumer borrowing habits
  • Its effect on innovation and the demand for flexible credit that is more in tune with borrower demands
  • Leveraging Open Banking to support borrowers in challenging times
  • Treating customers fairly
  • Embedding new business practices to positively impact performance


In addition to the impact on consumers, the pandemic had a significant effect on general working practises for almost all businesses. As employees adjusted to working from home, organisations had to adapt to  how they operated on a daily basis, but it also became even more important for them to focus on and address mental health issues.

Another change over the last two years was the shift in customer communication preferences. Having access 247 via self service is convenient, but many customers wanted to be able to speak to someone on the telephone. Outreach from organisations has increased trust and has contributed to brand loyalty which had changed in recent times.


Listen to the full podcast below: