In the wake of ongoing uncertainty, customers want greater reassurance and flexibility. They shared their thoughts on predicting behaviour with technology, driving efficiency and offering a tailored service to build customer loyalty.
2020 was an extraordinary year. Every business was affected, and they had to find new ways of working and serving customers. Paul and Richard discuss the critical role of technology moving forward and the importance of innovation for lenders.
In the wake of ongoing uncertainty, customers want greater reassurance and flexibility. They shared their thoughts on predicting behaviour with technology, driving efficiency and offering a tailored service to build customer loyalty.