The Impact Of 2020 On Financial Services

28 June 2021

Paul Lynam, EQ’s Chief Executive Officer and Richard Carter, Managing Director of EQ Credit Services, discuss the impact of 2020 on the financial services sector.

2020 was an extraordinary year. Every business was affected, and they had to find new ways of working and serving customers. Paul and Richard discuss the critical role of technology moving forward and the importance of innovation for lenders.

In the wake of ongoing uncertainty, customers want greater reassurance and flexibility. They shared their thoughts on predicting behaviour with technology, driving efficiency and offering a tailored service to build customer loyalty.

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