Without Boundaries...In this series, we explore how regulated business can make positive change by balancing cultural, technical, and operational challenges.
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They explore the recent focus on digital transformation among lenders as a result of the move to remote working.
The pandemic also had an effect on customers and their finances which have become more complex due to changes in circumstances. This new landscape also created opportunities for specialist lenders.
Julian also talks about recent piece of research that was carried out in conjunction with the Building Society Association to map out the current strategic landscape for Building Societies.