Equiniti builds Death Notification Service for financial services industry

The free, online Death Notification Service is available to anyone who wishes to notify, in a single step, one or more member organisations that a customer has died.

The gateway service aims to make the process easier for those who have suffered a bereavement by relieving the stress and burden around repeated notifications and enabling them to manage these at a time that is convenient.

Once the online form is completed the selected financial institutions will then contact the notifier to inform them of the next steps.

Guy Wakeley, CEO of Equiniti, commented:

“We are delighted that the Death Notification Service has now launched and believe it will fundamentally change – for the better – the manner in which bereavements are dealt among financial services institutions. The industry is right to look at ways to increase the levels of support for those dealing with difficult circumstances, and the simplicity that this service provides addresses this issue head on. 

“I am very proud of my team for assisting UK Finance and these six banks in pioneering this service. We have worked incredibly hard to create the best possible proposition and we will continue to identify ways in which the service can be streamlined for financial services and rolled out into other sectors.”

ENDS