Equiniti Launches ‘Robotics Plus’ End-To-End Complaints And Remediation Solutions

06 February 2018

The solution helps regulated companies transform complaint handling operations with a unique blend of skilled people, powerful technology and intelligent processes.

Equiniti, the UK’s leading outsource provider of both specialist resource and award-winning technology for case management and remediation, is pleased to announce the launch of its new Complaints & Remediation Lifecycle Management Solution.

Sue Bartlett, Managing Director of Hazell Carr, and Scott Shields, Managing Director of Equiniti Charter, are to lead the new proposition, supplying digitally integrated, end-to-end complaint handling solutions. The solution combines Equiniti’s award-winning Charter complaints technology business with the expertise within its Hazell Carr resourcing business.

Equiniti’s Complaints & Remediation Lifecycle Management delivers innovative solutions that will future-proof companies by offering a complete end-to-end complaints management and remediation process that integrates proprietary technologies and specialist personnel with FCA compliant processes.
This combination of automation and expertise has seen:

  • Improved case resolution time by 75% through intelligent processes and automation
  • A 60% reduction in support costs through automation and intelligent deployment of resources
  • Reducing processing times of 40% through letter automation
  • A saving of £14 million for a large retail bank using the remediation solution
  • Reduced handling time by 85% through automating remediation processes
  • The core end-to-end solutions that Equiniti provides are as follows; customer contact, complaint management, customer response, payment processing, MI & data management, and RCA & Improvement.

Commenting on the launch of our new Complaints & Remediation Lifecycle Management solution, Sue Bartlett and Scott Shields said:

“We are delighted to be able to offer this unique combination of people and technology to help our clients improve customer experience, protect their business and reputation. This solution offers the scale, flexibility and adaptability required to respond to any remediation and customer programme. This integrate, high-tech approach will help our clients respond quickly and in a cost-effective manner.

“We have created a best in class and cost-effective solution which our referenceable early adopter clients have seen is suitable for one-off remediations and on-going complaints management in full, or peak load scenarios across a variety of regulated sectors.”


For more information:

Temple Bar Advisory:

William Barker / Sam Livingstone

Tel: 07827 960151 / 07769 655437

Email: williamb@templebaradvisory.com / saml@templebaradvisory.com

Notes to Editor:

About Equiniti

Equiniti is a specialist outsourcer delivering technology-enabled solutions to some of the best-known brands and public-sector organisations in the UK, including c.70 of the companies in the FTSE 100. It is the UK’s leading provider of share registration and associated investor services, and also has market leading positions in administration of employee share plans, pension administration and software, and employee benefit schemes. Equiniti’s services, which are delivered by over 4,300 employees, benefit 28 million people in the UK and 120 countries around the world.