The annual awards celebrate the best of the UK financial services industry and are widely recognised as the highest industry accolade a firm can be given as the winners are determined by votes cast by Shares loyal readers.
The Equiniti Shareview Dealing team triumphed against stiff competition for the superior service they provide to investors and traders, at a black-tie gala dinner held at the Grosvenor House Hotel in London on 10 November.
Mike Boydell, Managing Director, Shares, said; “Best Customer Service is an area which Shares is very passionate about. Ask many people and they will rank service standards much higher than the cost of using platforms. This may sound surprising given the importance of managing costs when investing to maximise your returns, yet a superior service does have massive value in itself.”
Mark Taylor, Chief Customer Officer, Equiniti, commented: “As the awards are voted for by the public, being awarded with Best Customer Service is a real honour and one of the highest accolades a consumer facing investment platform can have. We put a lot of effort into ensuring our online platform is intuitive as possible and our contact centre staff training programmes are highly successful. Knowing we have maintained high levels of customer satisfaction throughout this year’s challenging investment landscape is something we are extremely proud of and motivates us to keep improving our customer experience year on year. Thank you to everyone who voted for us.”
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