More guidance and information needed for flexible pensions according to Equiniti’s Annual Retirement Survey 2015

21 October 2015

Retirement Survey 2015 highlights need for increased online guidance as a result of pension freedoms

The Annual Retirement Survey 2015* by Equiniti, one of the UK’s largest pension service providers, has highlighted the need for increased online guidance as a result of the pension freedoms which came into force in April 2015.


The research which seeks the views of some of the UK’s leading pension and annuity experts found that the majority (92%) believed free guidance for DC pensions needs to be supplemented by other forms of guidance (online, via telephone, and face-to-face). 62% agreed, and 24% strongly agreed, that better online tools are also needed to guide members in regards to their benefits at retirement.

In particular, members with funds of less than £100k will find it hard to access the help they need, as IFAs are more interested in clients with larger assets post-RDR, according to over half (58%) of the respondents.

In addition, 58% also agreed, or strongly agreed, that the second line of defence will do little to ensure that individuals take the advice they need, and nearly a third (32%) were undecided about its effectiveness.

56% believe that the cost of advice on transfers from DB pensions has increased owing to the need for inflated professional indemnity cover. 72% believe age 55 has become the trigger point for individuals to begin to plan for the format of their income in retirement and more people aged 55 and over are engaging in this than previously.

Nigel Pearce, Life and Pensions Director, Equiniti, said: “Ultimately, members will only come to understand the new flexibilities and how they are suited to their own personal circumstances if they receive more information as to how the system works both in a language that they can understand and a format that works for them. The responsibility for providing this additional guidance will inevitably fall on schemes and providers.”



For further information, please contact:

Alban Maginness 
Tel: +44 (0) 28 9073 5729 


Notes to Editor *About the Survey: 
The Annual Retirement Survey 2015 is the sixth such survey issued by Equiniti. It was carried out between 28 May and 22 June 2015, seeking the views of professionals throughout the Annuity industry, including product and service providers, retirement planning consultants, employee benefit consultants, regulators and influential bodies. 

For 2015, 50 responses were received from renowned annuity professionals and commentators within a one-month period.

Notes to Editor About Equiniti:
Equiniti keeps things running smoothly behind the scenes for some of the best-known brands and public sector organisations in the UK. 

We specialise in providing finely-tuned finance and administration services, as well as smart technology solutions, in complex and regulated markets. 

Our services are delivered by 3,500 employees across 29 office locations, enabling us to offer solutions that are flexible, adaptable and scalable. 

We are acknowledged leaders in the pension services market and in the share registration market, where our clients include around half the FTSE 100. 

Our mission is to make the complex simple.


We have detected that you are in United States. We think that Equiniti US would be more suited to deal with your needs.