You told us: “We’d like more client networking and sharing of regulatory and governance updates.”
We listened: We plan to enhance all our events, making them a ‘must-have’ in our clients’ calendar
We also regularly host the EQuivalence Forum with Prism Cosec - roundtable events for our clients to meet each other, discuss the hot topics within the industry and share experiences. We work with key partners within the industry throughout the year to host events including the Reporting and Governance seminars in September and our popular annual AGM Trends Forum also taking place in September.
Also look out for Equiniti at industry events as we may be a sponsor.
You told us: “The call centre could be improved.”
We listened: We are beginning a journey to deliver outstanding customer experience
During April, the first steps were taken to begin an internal culture shift to help us deliver a world class service to all of our customers.
The initial stage of our transformation to becoming more customer-focused includes:
Chief Customer Officer, Mark Taylor said “More and more of our customers are choosing to interact with us using various channels including social media, the web, secure messages, not just the phone. We want to make sure that our customers receive a positive and consistent response irrespective of channel.
Our goal is to ensure that our customer facing teams are equipped to respond to our customers and build advocacy. It is the start of a major commitment and investment in our colleagues and customers alike”.
You told us “We would like more information about Hybrid AGMs”
We listened: Our dedicated AGM team can organise this for you and recently organised Equiniti’s own successful hybrid AGM
Kathy Cong, Equiniti Company Secretary said “Running a hybrid AGM is an important step forward for the industry and we are delighted to be leading the way in this area. Shareholders complimented our approach, which allows people with less access to the London venue the opportunity to participate, whilst still allowing people to meet the Board in person.”
The meeting was organised by the Group Secretariat with support from our AGM team, led by Lisa Graham. If you would like to find out more about holding a ‘hybrid AGM’, please talk to your Relationship Manager.
On 1 February we hosted the first of this year’s Discussion Forums.
The purpose of this session was to share information about the changes to the current Data Protection Act, look forward at the implementation of General Data Protection Regulation (GDPR) and its impact on share registers, nominees and employee share plans as well as provide an opportunity to discuss some of the practical implications.
Key topics covered:
- A clear overview of the GDPR timeline;
- The Information Commissioners Office route to GDPR compliance;
- Equiniti’s approach and continual development of data protection, specifically at EQ Boardroom products of registration services and employee services;
- Introduction to our new solution EQ Synergy and the importance of working together.
The session concluded with question time with our GDPR expert Adam Green, Chief Risk Officer, Steve Banfield, Industry Director and Jennifer Rudman, Strategic Development Manager.
The event was well received by our clients who provided excellent feedback.